Delivery & returns
Delivered to your door, paid on arrival.
Everything to know before you order: timing, fees, payment and returns.
All over TunisiaHome delivery in all 24 governorates.
7 DT per orderFixed delivery fee, shown before you confirm.
24 to 48 hoursEstimated time after order confirmation.
Cash on deliveryPay the courier in cash. No online payment.
We may call you to confirm your order before shipping, so please give a reachable phone number.
Returns
Returns and withdrawal
10 working daysafter receipt to change your mind.
Sealed blistersLenses in their original packaging, blisters unopened. An opened blister cannot be taken back unless defective.
Return costsare paid by you.
Refundwithin 10 working days of receiving the return.
Non-conforming, defective or damaged product
Contact us within 10 working days of delivery with your order number and, if possible, a photo. We will offer an exchange or a refund, including delivery and return costs.
How to return a product
- 1Contact usFrom the Contact page, with your order number.
- 2Get the instructionsWe send you the return address and instructions.
- 3Refund or exchangeOnce the parcel is received and checked.
Your full rights are set out in our terms of sale.