Privacy policy

Tunis Lenses takes the protection of your personal data seriously. Your data is processed in accordance with Tunisian Organic Law No. 2004-63 of 27 July 2004 on the protection of personal data.

Data controller

• Trading name: Tunis Lenses (tunislenses.com)
• Legal entity / operator: Eye Language
• Address: Cité Alwahat, Carrefour district, Tunis, Tunisia
• Phone / WhatsApp: [TO COMPLETE: phone]
• E-mail: contact@tunislenses.com
• Unique identifier (RNE) / tax ID: [TO COMPLETE: identifier]

Data we collect

• Identity and contact details: name, phone, e-mail (optional), delivery address and governorate.
• Order data: products, amounts, order history, messages with customer service.
• Technical data: cookies needed for the site to work (cart, session, language).

Purposes

• Processing, confirming and delivering your orders.
• Customer service, returns and complaints.
• Meeting our legal, accounting and tax obligations.

We never sell or rent your data, and we will not send you marketing without your consent.

Recipients

Your data is only accessible to authorized Tunis Lenses staff, the delivery company handling your order (name, phone, address) and our website hosting provider, within the limits of their tasks.

Retention

Data is kept for as long as needed to manage the customer relationship, then for the periods required by law (notably accounting), and is then deleted.

Your rights

You have the right to access, correct and object to the processing of your data. To exercise these rights, contact us through the Contact page. You may also contact the Tunisian data protection authority (INPDP).

Cookies

The site only uses essential technical cookies (cart, session, language choice). They are not used for advertising.

Security

We apply reasonable technical and organizational measures (secure HTTPS connection, restricted access) to protect your data.